Excuse me, how can I help you?
Have you ever been in an awkward situation not knowing whether or not to help a person with disabilities? Ever see a person who needs help but not sure if you will be undermining the person’s ability? A lot of us are faced with these situations and issues, in business or in a grocery store. It is completely normal and I am speaking from pure experience. For people in business, customer service is one of the keys to maintaining a healthy relationship with the customer and keeps them coming back for your services. In a lot of cases employees and businesses don’t have the proper knowledge to deal with a person with disabilities turning them away without even noticing it. Here are some keys to knowing what to do in that situation: speak directly to the customer and make eye contact, do not refer to them as a disabled person but rather refer to them as a person with disabilities, ask how you can help them or what you can do to help, be courteous and lastly do not make any prejudgments. For a more detailed look into these practices, refer to the video posted below.
Improving Customer Service for People with Disabilities
this blog should someone print out and installed on every bus in paris